When the Phone Rings ☎️





    One week had already passed. I'm getting used to the routine, becoming more efficient with each task. Managing the system has become second nature—precision is everything. We are still handling HOMIS, and from Monday to Wednesday, we focused on updating case rates. Since we completed our tasks early, I was assigned to assist at the IT helpdesk.

    Ma’am Mavic oriented me on how to use the system and assign tasks to co-workers. However, the orientation was cut short because she and the bosses had a meeting. Suddenly, I was left alone at the helpdesk when the phone rang…

    "Hello, good morning, IT," I said as I picked up the call, my voice slightly shaky. My heart pounded—I wasn’t prepared at all. My first call? A complete disaster. The person on the other end was reporting a system error, and I had no idea where to begin. I fumbled for words, hesitated, and had to ask them to repeat their concern. A total newbie mistake.

    But as more calls came in, I started getting the hang of it. One request after another—users needed assistance fixing login issues, troubleshooting system errors, and overseeing the smooth operation of their applications. Some calls were simple, like unlocking accounts or resetting passwords. Others were more complex, requiring me to escalate the issue to the appropriate IT personnel.

    There were moments of panic, especially when users expected immediate solutions, but I quickly learned that staying calm and systematic was key. The more calls I handled, the more confident I became. By the end of the day, I realized that IT support isn’t just about knowing the system inside out—it’s about problem-solving, communication, and patience.

  Every establishment, no matter the industry, relies heavily on IT—especially when it comes to managing critical systems. From the smallest login issue to system-wide errors, IT plays a crucial role in keeping operations running smoothly.


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