Hello IT : ITHELPDESK


Hello IT : ITHELPDESK



This week, we were assigned to the helpdesk due to a shortage of staff. Our responsibilities included assisting users with technical issues, answering inquiries, and troubleshooting common system problems. This role required us to think on our feet and apply problem-solving skills in real-time to address user concerns efficiently.



Being on the helpdesk provided us with hands-on experience in customer service and technical support. We learned how to communicate effectively with users, diagnose issues, and provide appropriate solutions. It was a challenging yet rewarding experience as we were able to directly assist users and ensure that system-related problems were resolved promptly.

Overall, this week taught us the importance of patience, clear communication, and technical knowledge in providing effective support. The experience helped us develop confidence in handling user issues and reinforced the value of teamwork in managing system operations. Despite the unexpected shift in roles, we adapted quickly and made the most out of the learning opportunity.

Comments

Post a Comment

Popular posts from this blog

First in Queue

Image
"What is this feeling so sudden and new?" "My pulse is rushing, my head is reeling..." Just like the famous song from Wicked , an unexpected feeling washed over me last week. Was it a sigh of relief? A sense of excitement? Perhaps both—because we had finally been deployed. Being accepted as interns at the Bicol Regional Hospital and Medical Center (BRHMC) is both an honor and a responsibility. Let me walk you through my first week as an intern in the IHOMP-IT Department. Day 1: Orientation and Introduction Our first day started around 9 AM. We met Madam Mich, one of the staff from PETRU. I already knew her a little since we had been exchanging emails and messages since December. There are four of us interns from BU: Lloyd, Alvan, Joseph, and me. Ms. Mich gave us a brief but insightful orientation, covering the basics and core values of BRHMC. At its heart, BRHMC is a tertiary hospital that not only provides healthcare services but also offers training opportun...
Read more

Preparing for the iHOMIS Plus Transition: A Week of Hardware Assessment and Planning

Image
Our week started with a meeting. The HOMIS team, led by Ma’am Annie, gathered for a brief discussion. The hospital is planning a major transition—from a locally based system to a web-based platform called iHOMIS Plus . This shift is a big change, as iHOMIS is managed by the Department of Health (DOH), and moving to the new system could be challenging, especially if the hospital’s existing hardware is outdated and incapable of handling the upgrade. With this in mind, our primary task for the week was to conduct a hardware assessment across all hospital departments. We needed to check the PCs and laptops currently in use, count the number of users , and assess whether additional hardware or upgrades would be necessary to accommodate the new system. I was assigned with Ma’am Lyca to assess laboratory areas throughout the hospital. We started our rounds, carefully inspecting the equipment in each section, noting the condition of the computers, network stability, and available storage...
Read more

iHOMIS PLUS: Manual

Image
iHOMIS PLUS: Manual  Our task for this week was to continue working on the IHOMIS Plus manual. We focused on refining the content, adding missing details, and ensuring the accuracy of the procedures documented. Our team conducted reviews and revisions, making sure that all system functions were well explained and that common user concerns were addressed. This process involved a lot of cross-checking with the actual system to ensure the instructions were clear and practical. As we progressed, we also incorporated visual aids such as screenshots and diagrams to enhance the manual’s usability. This step was crucial in making the document more user-friendly, especially for those unfamiliar with the system. Working on this project reinforced the importance of documentation in system development and implementation, as it serves as a guide for both new users and experienced personnel. By the end of the week, we had made significant progress in structuring the manual to be as comprehensive...
Read more