A Case Of Monday Mayhem

"A Case of the Monday Mayhem"


Ah, Monday—the universally dreaded day of the week. But this Monday? This one hit different. The kind of different where you question your life choices before your morning coffee even hits. My energy? Drained. My spirit? Struggling. My Chen? On night duty. Mam Denise? Out of the office. Translation? It was just me... and the Helpdesk. Alone. Unsupervised. A battlefield of blinking lights and ringing phones.

Let me tell you—it was hell in headset form.

The day began with a chirp, then a beep, then the first ring. I gasped. “IT UNIT, good morning,”
I said with a voice that sounded far more confident than I felt. Little did I know that phrase would become my personal chant for the day, like some bizarre prayer to the digital gods of tech support. That “good morning” soon turned to “good afternoon,” and I swear I didn’t even notice the sun had moved.

One call. Two calls. Ten calls. Calls from within the hospital. Calls from outside. Calls that were a breeze (“Have you tried turning it off and on again?”) to those that required full-on message relays to my seniors—because let’s be real, I was barely surviving.

But wait, there’s more. While answering calls like a one-person call center, I was also checking and managing the website, assigning tech/network/multimedia teams to incoming requests, categorizing tickets like some overcaffeinated librarian of IT chaos. Talk about multitasking—I was a solo act in a full-blown helpdesk circus.

And by Tuesday? I was still reeling from the trauma of Monday. Every ring sent a shiver down my spine. I found myself silently praying, "Please... don’t let it be another call."

The rest of the week was quieter, but the Monday hangover lingered like a bad memory. My ears still buzzed with phantom phone rings. I kept glancing at the handset like it might attack me. Trauma. Real trauma.

By Friday, I wasn’t just tired—I was done. Mentally packing my things by 10 AM. Dreaming of pajamas and silence. When the clock hit out, I bolted. No second thoughts. Just pure, unfiltered freedom.

So if you ever wonder what happens behind the calm voice of "IT UNIT, good morning"... know this: there's caffeine, chaos, and a brave intern trying to hold it all together.

Comments

Post a Comment

Popular posts from this blog

First in Queue

Image
"What is this feeling so sudden and new?" "My pulse is rushing, my head is reeling..." Just like the famous song from Wicked , an unexpected feeling washed over me last week. Was it a sigh of relief? A sense of excitement? Perhaps both—because we had finally been deployed. Being accepted as interns at the Bicol Regional Hospital and Medical Center (BRHMC) is both an honor and a responsibility. Let me walk you through my first week as an intern in the IHOMP-IT Department. Day 1: Orientation and Introduction Our first day started around 9 AM. We met Madam Mich, one of the staff from PETRU. I already knew her a little since we had been exchanging emails and messages since December. There are four of us interns from BU: Lloyd, Alvan, Joseph, and me. Ms. Mich gave us a brief but insightful orientation, covering the basics and core values of BRHMC. At its heart, BRHMC is a tertiary hospital that not only provides healthcare services but also offers training opportun...
Read more

Preparing for the iHOMIS Plus Transition: A Week of Hardware Assessment and Planning

Image
Our week started with a meeting. The HOMIS team, led by Ma’am Annie, gathered for a brief discussion. The hospital is planning a major transition—from a locally based system to a web-based platform called iHOMIS Plus . This shift is a big change, as iHOMIS is managed by the Department of Health (DOH), and moving to the new system could be challenging, especially if the hospital’s existing hardware is outdated and incapable of handling the upgrade. With this in mind, our primary task for the week was to conduct a hardware assessment across all hospital departments. We needed to check the PCs and laptops currently in use, count the number of users , and assess whether additional hardware or upgrades would be necessary to accommodate the new system. I was assigned with Ma’am Lyca to assess laboratory areas throughout the hospital. We started our rounds, carefully inspecting the equipment in each section, noting the condition of the computers, network stability, and available storage...
Read more

iHOMIS PLUS: Manual

Image
iHOMIS PLUS: Manual  Our task for this week was to continue working on the IHOMIS Plus manual. We focused on refining the content, adding missing details, and ensuring the accuracy of the procedures documented. Our team conducted reviews and revisions, making sure that all system functions were well explained and that common user concerns were addressed. This process involved a lot of cross-checking with the actual system to ensure the instructions were clear and practical. As we progressed, we also incorporated visual aids such as screenshots and diagrams to enhance the manual’s usability. This step was crucial in making the document more user-friendly, especially for those unfamiliar with the system. Working on this project reinforced the importance of documentation in system development and implementation, as it serves as a guide for both new users and experienced personnel. By the end of the week, we had made significant progress in structuring the manual to be as comprehensive...
Read more