"Holy Week, Firewalls, and a Not-So-Hectic Helpdesk"

 "Holy Week, Firewalls, and a Not-So-Hectic Helpdesk"

This week felt... different. Maybe it was the solemn aura of the Lenten season, or maybe the tech gods finally gave me a break. Either way, Monday didn’t come at me like a charging bull for once. The phones were quieter, the air felt lighter, and for the first time in a while, the Helpdesk didn’t feel like a war zone. Just the usual rhythm—assigning tickets, categorizing requests, answering calls with my now-reflexive, “IT UNIT, good morning.”

The peaceful start was a blessing. After the Monday chaos of previous weeks, I was bracing myself for another storm. But instead, it was all calm... almost too calm. I had time to breathe. To sip my coffee without hearing a phone ring halfway through. To actually think between tasks instead of being yanked in five directions at once.

But the real highlight of the week? Wednesday.

Sir Jam, the ever-cool team lead of the Network Department, gathered us for a quick session on firewalls—a part of the hospital's digital defense that sounded both mysterious and intense. And honestly? It was intense... in the coolest way.

He walked us through how the hospital handles its network firewall, breaking down the techy terms into bite-sized chunks we could understand. He even demonstrated live how to add rules, block suspicious IPs, and monitor traffic like a digital guardian standing watch at the gates of the hospital’s network. It was like watching someone play defense in a cyber world—except this wasn’t a game. It was real-time security, and we were finally getting a peek behind the curtain.

Getting that kind of hands-on insight felt empowering. For a moment, we weren’t just interns—we were rookie gatekeepers of the hospital’s digital safety. We saw the balance between accessibility and protection, between allowing the right information in and keeping the wrong kind out.

The rest of the week flowed smoothly. Calls were manageable, tickets were routine, and our firewall session left us feeling a little more prepared... a little more IT.





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